FAQ

Frequently asked questions.

Everything South Shore homeowners ask us about roofing, repairs, service areas, financing, and insurance claims. Can't find your answer? Get in touch.

General

What areas do you serve?+

We serve homeowners across nine counties in Massachusetts and throughout Rhode Island, including the South Shore, Cape Cod, MetroWest, and Greater Boston. Visit our Service Areas page to find your town.

Are you licensed and insured?+

Yes. Jennifer Construction is fully licensed and insured in Massachusetts, so your home and our crew are protected on every project.

Do you offer free estimates?+

Yes — every inspection and written estimate is free and no-obligation. We document your roof's condition with photos so you can make an informed decision.

How long have you been in business?+

We've been serving South Shore homeowners for more than 16 years.

What are your hours?+

Our hours are Mon–Sat: 7AM – 7PM. You can reach us at (774) 240-6147 or through our contact form anytime.

Do you offer financing?+

Yes. We offer flexible financing with affordable monthly payments on roofing and exterior projects. See our Financing page for details.

Can you help with insurance claims?+

Yes. We document storm damage, help you file your claim, and can meet your adjuster on-site. Learn more on our Insurance Claims page.

Roof Replacement

How long does a roof replacement take?+

Most homes are completed in 1–2 days depending on size, pitch, and weather.

How much does a new roof cost in Massachusetts?+

Most full asphalt-shingle roof replacements in our service area range from $8,000–$20,000+ depending on size, pitch, and materials. We provide free written estimates.

Do you offer warranties?+

Yes — every roof we install includes a manufacturer material warranty and our own workmanship warranty.

Roof Repair

How quickly can you repair a leak?+

We prioritize active leaks and can usually be on-site within the same week — often within 48 hours.

Will my homeowners insurance cover the repair?+

Storm-related damage is often covered. We provide detailed documentation to support your claim.

Vinyl Siding

How long does vinyl siding last?+

Quality vinyl siding properly installed lasts 30–40+ years with minimal maintenance.

Can you replace just part of my siding?+

Yes, partial replacement and color-matching is possible for many homes.

Gutters

Why seamless gutters?+

Seamless gutters have far fewer leak points than sectional gutters and look cleaner.

Do I need gutter guards?+

If your home is surrounded by trees, gutter guards dramatically reduce cleaning frequency and ice-dam risk.

Skylights

Do skylights leak?+

Properly installed skylights with manufacturer flashing kits should not leak. Most leaks are from poor installation or aged flashing.

Can you replace a leaky skylight?+

Yes — we replace older skylights with new units and proper flashing, often saving you a future leak.

Chimneys

Why does my chimney leak?+

Most chimney leaks come from failed flashing, cracked mortar, or missing crickets — not the bricks themselves.

Do you do masonry work?+

We handle flashing and roof-side work; we partner with trusted masons for brick and crown repair.

Financing

Do you offer financing for roof replacement?+

Yes. We offer flexible financing on roof replacement, roof repair, siding, gutters, and full exterior projects so you can move forward without paying the full cost up front.

How do I qualify for financing?+

Approval is based on a quick application through our lending partner. Many homeowners are approved within minutes. Contact us for a free estimate and we'll walk you through the options.

Can I pay my loan off early?+

Yes — our financing options have no prepayment penalties, so you can pay down or pay off your balance early at any time.

Can I use financing along with an insurance claim?+

Absolutely. Many homeowners use financing to cover their deductible or any costs not covered by their insurance payout. We're happy to coordinate the two.

Insurance Claims

Will my homeowners insurance cover roof damage?+

Sudden, storm-related damage from wind, hail, or fallen trees is often covered by homeowners insurance. Damage from age or lack of maintenance typically is not. We provide detailed documentation to support your claim.

Do you work with insurance companies?+

Yes. We've helped homeowners through the claims process for over 16 years. We document the damage, provide estimates, and can meet your adjuster on-site to make sure the scope is accurate.

What if my claim is denied?+

A denial isn't always the end. We can review the decision with you, provide additional documentation, and discuss repair options — including financing — to get your home protected.

Do I have to use the contractor my insurance recommends?+

No. Massachusetts homeowners have the right to choose their own contractor. You're free to hire Jennifer Construction regardless of who your insurer suggests.

How much will I pay out of pocket?+

In most covered claims, you're responsible for your deductible. We can also discuss financing to help with the deductible or any non-covered costs.

Ready to protect your home?

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